|About Us Jivana Style Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.|
Our Contact details:
Jivana Style Ltd
3 Burket Close
Phone: 0208 574 3085
Email: info [at] jivanastyle [dot] com
VAT Reg: 877 0650 00
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
You may send your credit card information via phone, fax, snail mail or over the Internet. and can use any of the followinf methods of payment:
1. Internet Orders - via our online store, processed using a secure encrypted credit card processing facility
2. Telephone Orders - call us and place your order and we will take payment over the telephone
3. Cheque / Bank Transfer - call and place your order and pay by cheque or bank transfer; orders are sent on receipt of cleared funds.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling CUSTOMER NOTICE: Royal Mail 1st class delivery option is now available again. Please note Jivana Style cannot take responisbilty for any lost orders sent this way as they are not trackable. We recommend choosing at least Recorded Delivery for any orders of value.|
When purchasing from this website, a customer contributes towards postage & packing costs, which are based on approximate weight and size of items, cost of packaging materials and actual delivery cost.
A customer has the option of choosing which method of delivery they would like comprising of a choice of Royal Mail 1st class post, Recorded Delivery, Special Delivery or a secure courier service.
Customers may wish to use any of the delivery options available. If Royal Mail 1st Class post is selected, Jivana Style is unable to take any responsibility for lost or damaged items or guarantee delivery times. In this instance the customer should take any queries relating to lost, damaged or late deliveries to Royal Mail. Terms of delivery for all Royal Mail orders are avialable on the Royal Mail website.
We recommend using a trackeable option for delivery, either Royal Mail Recorded / Special or Courier service which allows for tracking of parcels and gives some protection of goods to a certain value.
Recorded or Special Delivery requires a signature from the customer, so please ensure someone is available to receive and sign for your order at the address given - we cannot take responsibility for orders that are not delivered or have been returned due to non-delivery. It is your responsibility to advise us if you have not received your order as soon as possible and within 14 days of making payment, otherwise it is deemed to have been delivered.
The courier service requires a signature on delivery and if no-one is available to sign for your parcel at your address the courier will try and leave it with a neighbour; if no-one is able to take your parcel there they will leave a calling card for you to re-arrange delivery. Please note we cannot book an exact time for delivery.
There may be a surcharge for orders to parts of Scotland and Channel Islands.
If a parcel is returned to us due to non-delivery, because it has not been accepted or a customer fails to make arragements for re-delivery, a £15 charge will be levied to the customer to cover admin and return charges plus the cost of redelivering the order.
We are happy to take orders from and deliver outside of the UK. Shipping costs vary according to the country and is limited by weight. If your order exceeds the weight limit please contact us to get a quote for shipping and for delivery times and we will process your order by telephone or email.
|Delivery Schedule All orders are personally processed as soon as possible on receipt of cleared payment - excluding weekends and public holidays. Orders received after midday on Friday, at weekends and public holidays will be processed from the next working day. |
During peak times in the year such as Christmas or other seasonal festivals the volumes of orders increases and there may be some delays in getting your orders out however we will do our utmost to reduce any delays and your patience is much appreciated at these times.
According to Royal Mail the usual delivery times for each service is as follows:
Royal Mail 1st Class post delivered within 1 to 3 days
Recorded 1st Class post delivered within 1 to 3 days (signature required on delivery)
Special Delivery gauranteed by 1pm next working day (week days only)
Our courier service usually delivers the next working day. Deliveries to work addresses are usually betweek 9am and 5.30pm, whilst deliveries to domestic (home) addresses usually take place between 8.30am and 6pm.
CUSTOMER NOTICE: ALL ORDERS ARE CURRENTLY BEING PROCESSED IN 7-14 DAYS - this is due to the seasonal high volumes of orders being received.
|Back Orders We endeavour to have all items in stock at all times, however there may be instances where items have sold out due to high demand. We will inform you by email if any item on your order is out of stock, and deliver this separately when it is in stock or suggest an alternative. |
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction and all of our products come with a 30 day no quibble guarantee. Just return the unused item in the original packaging and state and we will send you a credit for the value of the item. Please ensure you send us your order reference and customer details so that we can raise a credit note.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on|
0208 574 3085, (International +44 0208 574 3085) or fax us on
or write to us at
3 Burket Close
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Returns, Breakages or Damaged Goods|
According to the Consumer Protection (Distance Selling) Regulations 2000 you have a seven day cooling off period. If you wish to cancel an order you are required to give us written notice, seven working days from the day after that on which the goods have been received.
We take every care and attention to check all products before packing them suitably for delivery. In the unlikely event you have received damaged goods, we will offer a replacement on receipt of the damaged item or a credit note to the value of the item (excludes postage).
For any damaged or broken goods, in accordance to the Distance Selling Act (above) you will need to make any claim to us in writing, within 7 working days from the day after receipt of goods.
We cannot take responsibility or accept liability for breakages or goods that are damaged in transit or through delivery. As a goodwill gesture we may offer a credit note to the value of the items that have been broken or damaged, only on receipt of the broken or damaged item with its original packing. The items are your responsibility until they reach us, so we recommend using a traceable delivery service for returns.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm